What is your return policy?
- If you are not happy with your purchase, we will gladly issue you a refund. Refunds will be given on new and unused merchandise within 21 days of receipt. Shipping charges are not refundable. Return shipping costs are customer's responsibility.
How do I return an item?
Liberty Lark Returns 14262 Dalewood St Baldwin Park CA 91706
- Please send returns, with a note including your name and order number (otherwise will be unable to associate the return to you, and unable to refund your purchase) Returns must be made within 21 days from the day you received your package.
- You will receive your refund in the original form of payment. Unfortunately, we can not refund shipping charges.
How do I make an exchange?
If you would like to make an exchange, please follow the instructions below:
- Call us at 1-310-873-8545 or send us an email at firstname.lastname@example.org with the word "Exchange" on the subject line. Include your name, order number and the items you would like to exchange.
- Create a new order for the new item you would like to receive in exchange. You are charged at this time for the cost of the merchandise, and it will be shipped to you with free ground shipping within the contiguous United States.
- Return the item(s) you would like to exchange to the address below:
Liberty Lark Returns
14262 Dalewood St
Baldwin Park CA 91706
No waiting! Your exchange order will be processed and shipped within 1-3 business days. When your return is received and processed, we'll email you a refund notification.
I received the wrong item. What do I do?
- If you feel that you have received the wrong item, please contact customer service within 72 hours of receiving the product. Items that are defective, damaged or wrongly shipped qualify for free return shipping. Liberty Lark will refund your return shipping fees. Original shipping and handling fees are not refundable.
I received an item that is damaged. What do I do?
What shipping methods do you use?
- If you received an item that is damaged or defective, please contact customer service within 72 hours. Items that are defective or damaged qualify for free return shipping. Liberty Lark will refund your return shipping fees. Original shipping and handling fees are not refundable.
- We currently only ship via the United States Postal Service.
When will my order ship?
- We process all orders within 1-3 business days. You will receive a shipment confirmation when your order has shipped and tracking information.
An item is missing from my order. What do I do?
- Review the copy of your receipt that is included with your shipment to confirm your order is correct. If your receipt reflects an item that is not included in your shipment, please contact customer service at 310.873.8545. Additionally, please keep in mind that depending on the size of the order, more than one package may have been required to complete your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
What if an item is sold out?
- We like to keep offering you new items, and therefore, once an item is sold out, it is not restocked.
Do I have to pay sales tax?
- You only have to pay sales tax if you are a California resident.